IT Service Management / IT Infrastructure Library
What's the course about

Service delivery and service support are the two key components of IT services. IT Service Management (ITSM) is concerned with managing these two components. It is a discipline that helps companies plan, design, deliver, operate, and control IT services that they offer to their customers.

ITIL is the widely recognized framework and an international standard for best practices in IT Service Management. ITIL has five levels of certifications. ITSM and ITIL are based on a service strategy with service design, transition, and operation as key components. Training in ITSM and ITIL is growing in demand as organizations pay a premium for certifications and experience in these methodologies.
  • Service management as a practice
  • The ITIL® service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Processes
  • Functions
  • Roles
  • Technology and architecture


ITIL certified professional not only gets you a hike in your salary but will also open lots of opportunity in your career.
If you are an IT candidate, then becoming an ITIL certified professional is a way that will help you to boost your career growth. There are lots of career opportunities for people that hold the ITIL certification. Plus, it provides great training to help you understand “best practice” within IT.
According to a recent salary survey, ITIL certified peers earn 38% more than the non-certified peers.


All IT services professionals including team leaders, and managers up to Chief Information Officers can benefit from the course.
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